Human is one of the wonderful creatures of nature. Human is always been experimental since birth. With extra speaking and thinking abilities, humans are becoming smarter as the passing of the generations. Necessity is the mother of invention! Isn’t it true? Well, consider the below story of a farmer. The farmer’s daily routine was to go to the…
Customer Experience and Operational Excellence
Mankind expectations are every now and then, increasing. When you were a kid, your needs were different! When you were young, your needs changed! When you got a job, your needs increased! When you have a boyfriend/girlfriend, married, children. Your needs are changed! When you are back home, retired your needs are again changed! Life…
The evolution
Industry 3.0 brought tremendous transformation in the field of Information Technology. With Internet network, every one in the world got connected. Things are made simpler, easier yet achieve greater customer experience and operational excellence. Industry 4.0 is advanced, anything and everything revolving the data is being analysed to give the greatest of best experience to…
Agile way of working
One has to fulfill your needs, thus the birth of a business. The whole value chain is so beautiful that, you as customer & contributor will experience in the value chain. The needs can arise from everywhere. Industry segments can be broadly classified as 1. Banking & Finance 2. Insurance 3. Retail 4. Manufacturing 5.…
TALE OF A FRESHER
Once upon a time! Not many years ago. Just about 20 years back that’s when I completed graduation, I was fresher then, with lots of hopes in eyes looking for job opportunities. Difficult times those days but there was the zeal to learn, there was hungriness to experience. It’s just not me, but there were…